JAN-PRO Franchising International, Inc., and JAN-PRO Enterprises, LLC (“JAN-PRO” or “we”) recognize the importance of protecting the security and confidentiality of the personal information of our customers that we collect, use, disclose and maintain. This notice is being provided to you to describe our policies and practices with respect to privacy of customer information and to allow you the opportunity to choose how certain information we collect about you and your account may be used or shared.
Categories of information we collect
We collect personal information about you from the following sources:
- Contact information we receive from you on the Site, such as your name, address, phone number and email address;
- Other personal information you submit to us on our Site, including your inquiries and questions;
- Information about your transactions and experiences with us when you respond to surveys or provide us with feedback; and
- Information as part of the franchise application process, including financial information, employment and educational background, and demographic information.
Categories of Information We Disclose and Parties to Whom We Disclose
We do not disclose any personal information about our potential customers or current customers to third parties, except as permitted by law or as described below:
We have entered into Regional Master Franchise Agreements with our regional franchisees. If you are submitting your information on our Site relating to cleaning services or for unit franchises, we will disclose your information to our regional franchisee closest to your area for purposes of carrying out marketing activities and providing you with the information you requested. You can choose at any time not to allow us to share your personal information with our regional franchisees by contacting us using the address, phone or email provided below under “Contact Us”.
Other Third Parties for Marketing Purposes
Except with your express consent JAN-PRO will not sell, license, trade or disclose your personal information to any third party (including an affiliate). If you have consented to such disclosure, we may from time to time provide your information to third parties whose products and services we believe may be of interest to you so that they can send you promotional materials directly. Should you wish to later opt out of these disclosures, please contact us using the address, phone or email provided below under “Contact Us.”
If JAN-PRO undergoes a corporate reorganization, or is purchased by another company, JAN-PRO will share and/or transfer your personal information with its affiliate group and/or its corporate acquirer, including any prospective acquirer, in order for you to continue to receive the same products and services from the acquirer.
Disclosures Permitted or Required By Law
We reserve the right to disclose your personal information to a third party if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so.
Our Use of Your Information
We generally use the personal information you provide for purposes consistent with the reason you provide it, such as to carry out your services, to communicate with you about your services or other transactions, to respond to your inquiries, to process franchise applications and, with your consent, for marketing and promotional purposes. We also may use your information to help us develop new products and services for internal business purposes, to investigate or settle inquiries or disputes, to respond to subpoenas or other legal process served on us, or for other legally required or permissible purposes.
We collect information such as your Internet browser type, operating system, and the IP address of the website from which you are linked to the Site. We use this information to help us tailor our Site in a manner to better match your computer settings, interests and preferences.
We use a specific cookie in order to facilitate the use of Google Analytics in order to track and analyze the pages of the Site you visit. We do this only to better understand how you use our Site, with a view to offering improvements for all Site users and to tailor our business activities accordingly, both generally and specifically to you. Google Analytics cookies do not provide us with any personal information. Learn more about privacy at Google and to opt-out of this feature by installing the Google Analytics Opt-out Browser Add-on found here.
Our Marketing Communications With You
With your consent, while JAN-PRO may contact you with offers and information concerning our products, services or promotions or those of our affiliates, franchisees or other third parties, you always have the choice not to receive these items. You may contact us as shown below under “Contact Us” either by mail, email or by phone to make a request to opt-out of these promotional activities, or in the case of e-mails, follow the opt-out instructions provided in the e-mail.
Confidentiality and Security
We restrict access to personal information about you to those of our employees who need to know the information to provide products and services to you. We maintain physical, electronic and procedural safeguards that comply with applicable law to guard your personal information against loss, theft and unauthorized access, disclosure, copying, use, or modification. In addition, we employ generally accepted information security techniques, such as firewalls, access control procedures and SSL encryption, to protect personal information against loss and unauthorized access.
Retention and Storage of Your Personal Information
We retain your personal information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws, and your consent to such purposes(s) remains valid after termination of our relationship with you.
Suggestions, materials or other intellectual property sent or transmitted to us through our Site are governed by the separate terms applicable to these materials identified at the time of submission (if any). If no terms are identified, with the exception of personal information, all items will be deemed to be non-confidential, and we will have no obligation of any kind with respect to these items and will be free to use and distribute them to others without limitation, including, but not limited to developing and marketing products incorporating them.
We may also use text message functionality when you opt-in through our website or external forms (for example, when you sign up for our newsletters, tours. etc.). We will mainly use this information so that we may contact you to further discuss our products and/or services.
Our Site is not intended for use by children under 13. We ask that children under the age of 13 do not use our Site and do not submit any personal information to us.
This notice is effective as of April 30, 2015.
© 2015 JAN-PRO Franchising International, Inc. and JAN-PRO Enterprises, LLC